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Some of the conductors’ tasks and responsibilities can be repurposed;

AFPI can help assess if conductors are necessary in the routes they are serving. Some operators are quick to remove the conductors but AFPI would know better (based on previous deployments and experience with other operators)

Allow us to study your route and understand your operations first before we can come up with a customized proposal with corresponding costs based on your requirements and operational considerations.

The drivers will be given adequate training, including basic device troubleshooting and issue escalation procedures so they will know what to do when the device is not functioning

If the basic troubleshooting does not resolve the issue, the driver will be instructed to make a service call and report the incident for investigation. In addition, spare devices will be issued/endorsed to the operator (approximately 10% of total devices deployed), which can be used to replace the defective units so that operations will not be hampered.

Training sessions are regularly given to key personnel that use the system - these include the front-liners (drivers, conductors, tellers, inspectors) and back-end personnel/staff (Accounting, Finance, Operations).

AFPI is the only company that has extensive experience in doing ticketing and automated fare collection, as evidenced by our work in the rail lines. No other company has successfully implemented such a system in the country to date.

Interoperability – the ability to use the beep™ card with other modes of transportation (LRT, P2P Buses, modern PUVs, ferries) nationwide

Our beep™ card base continues to grow – we have issued more than 6.5 million cards to date and growing, as we sign up with new partners and stakeholders

Our devices are not Point-of-Sale (POS) machines, thus they do not issue Official Receipts (OR) and does not require us to disclose any information generated by the system to the BIR. As a ticketing system, our devices are registered with the BIR as a Special Purpose Machine (SPM). We also have a Non-Disclosure Agreement (NDA) with the Operator, which prevents us from disclosing any information to external parties without the expressed permission of our partner.

The value of interoperability is best realized when different parties do different activities within the ecosystem. In simplistic terms, if you are a user of beep™ AFCS system, you do not need to take on the responsibility of loading and selling of cards, as other participants in that interoperable ecosystem will take on that responsibility.

No. There will always be cash transactions no matter how sophisticated the system. Our devices can facilitate cash transactions as well. If you look at examples from around the world, there will always be a portion of consumers that will opt to use cash that any form of electronic payment. That is why the system we introduce should always accommodate multiple forms of payments, which includes cash.

Yes. We have started implementing our solutions in several points nationwide – in jeepneys, buses and ferry terminals.

We are actively supporting the government’s initiatives such as the PUV Modernization program, the bidding for P2P routes, among other noteworthy projects.

We offer the first and only nationwide interoperable AFCS that is fully compliant with DOTr’s Transpo standards and specifications. The same standards used in the Rail AFCS is what we use in other modes of transportation, so passengers can use the same beep™ card when traveling without having to carry another fare card.

No. You only need to connect the SARA device to a power source to activate the device (“plug and play”). The cashiers/ front liners only need to enter the amount being purchased and ask the customer to tap his/her beep™ card on the same device to facilitate the beep™ transaction. The device comes with its own printer (optional) which also needs to connect to a power source. There is no need to integrate the functionalities of the SARA device to the existing POS.

The cashiers/front liners will be given adequate training, including basic device troubleshooting and issue escalation procedures so they will know what to do when the device is not functioning.

If the basic troubleshooting does not resolve the issue, the store personnel will be instructed to make a service call and report the incident for investigation. Spare devices will be issued/ endorsed to the operator (approximately 10% of total devices deployed, but subject to their final commercial terms and conditions), which can be used to replace the defective units so that operations will not be hampered.

Training sessions are regularly given to key personnel that use the system. These include the front liners (drivers, conductors, tellers, inspectors) and back-end personnel/staff (Accounting, Finance, Operations).

Yes. Our system generates transaction reports that will allow for settlement and reconciliation, and the information contained therein can be used for other purposes such as sales tracking, trends analysis, and operational improvements.

Settlement is done using the “t+1” principle, i.e., transactions that transpire today (prior to the cut-off time) will be settled tomorrow (provided the next day is a working day) and is based on mutually agreed business rules.

If you have a BPI account, then there are no bank charges for settlement transactions. Otherwise, you can negotiate with your bank to waive the fees (if any) for bank-to-bank transfers.

We have a Merchant Service Desk (MSD) to answer all your inquiries, including incident reporting, device troubleshooting and other concerns that is open every day from 5AM to 11PM.

Aside from the ticket vending machines (TVMs) or teller booths at train stations (LRT 1, LRT 2 and MRT 3), cards can be loaded through convenience stores (FamilyMart, Mini Stop), Bills Payment outlets (e.g., Bayad Center, SM Bills Payment, Robinsons Business Centers, Villarica and Tambunting Pawnshops), selected Chinabank ATMs, mobile apps like coins.ph and Over-the-Air (OTA) Loading via EON by Unionbank, Justpay.to, Akulaku and BPI. There are also self-service beep™ loading kiosks located in transport hubs and other strategic areas.